The Energy Advisor Academy is an online training programme that helps you build the knowledge and skills to support people with their energy use. You’ll learn how to help others take control of their bills, improve home energy efficiency, and access the right support - particularly for those who need extra help to stay warm and well.
By completing the programme, you’ll earn the Level 3 Award in Energy Awareness - an industry-recognised qualification that allows you to offer official energy advice. You’ll also have the chance to gain the Level 2 Award in Fuel Debt Advice in the Community, which equips you to support people dealing with, or at risk of, fuel debt.
Energy Advisors are trusted, practical problem-solvers. They break down complex information, offer clear guidance, and support people facing difficult decisions about energy and affordability. The work is about people as much as it is about energy.
*While the training is fully funded, we ask for a fully refundable £80 deposit if you're offered a place - this simply ensures limited spaces are reserved for those ready to commit. Please see the Programme details and the FAQ sections below for more information.
This programme is perfect for anyone motivated to learn and make a positive impact. You're in the right place if you are...
If you’re someone others turn to for advice and encouragement, this could be the perfect next step.
The programme requires around 50 hours over 6 weeks, which works out to roughly 8.5 hours per week. This includes self-paced learning, assessments, and live sessions.
You’ll also need to attend a 3-day online webinar, held during working hours, with each session lasting 2.5 hours.
The training is delivered fully online, with most of the content completed through self-directed e-learning. The main exception is a 3-day live webinar, which is required and takes place during working hours.
You’ll complete regular quizzes to check your understanding, with feedback to help reinforce your learning.
We believe learning is better together - so we encourage peer support through open forums and a dedicated WhatsApp group, where you can ask questions, share ideas, and learn from others.
The Greenworkx team is also here to support you throughout the journey, with a clear timeline and regular check-ins to help you stay on track.
Upon completion of the training programme, you'll earn two industry-recognised qualifications:
These certifications are well-regarded by employers and provide a strong foundation for working in energy advice and related roles.
To join the programme, you’ll need to meet the following requirements:
While not essential, experience in customer-facing, community, or care and support roles can be helpful.
You’ll complete a range of modules designed to build your knowledge and confidence as an Energy Advisor:
Intro to Domestic Energy Efficiency (2 hrs)
Provides an overview of basic energy-saving measures, heat loss, and available support.
Delivering High-Quality Energy Advice (2 hrs)
Focuses on identifying vulnerable residents, delivering safe and effective advice, and safeguarding.
Fuel Poverty and Health (2 hrs)
Explores causes of fuel poverty, health impacts, and available grants.
Fuel Debt Advice in the Community( Level 2)(10 hrs, incl. exam)
3-day instructor-led webinar on fuel debt causes, support options, consumer rights, and dealing with energy suppliers.
NEA’s Energy Awareness (Level 3) (33 hrs, incl. exam)
In-depth training on fuel costs, insulation, government aid, and managing condensation and damp.
We’re here to help you move from training into a meaningful job in the sector. As a participant, you’ll receive industry-specific guidance and access to tools that support your job search, including:
Our goal is to equip you with the tools, knowledge, and connections to confidently take the next step in your career.
This programme is fully funded - training that would normally cost £1,100 is available to you at no charge, thanks to external support aimed at growing the green workforce and reducing energy inequality.
This is not a government-funded course – the funding has been provided specifically to support more people to transition into meaningful work as Energy Advisors. This means individuals with no access to public funds are eligible to apply.
Deposit
To confirm your place, we require an £80 refundable deposit. This helps ensure spaces go to participants committed to completing the training. You’ll get the full amount back upon completion, as long as participation requirements are met. For full details, see our Deposit Terms & Conditions.
We know making a career change - or starting something new - can bring up a lot of questions. Whether you're curious about what energy advisors actually do, how the training works, or what to expect from the application process, we've got you covered.
If you don’t see your question here, feel free to get in touch at training@greenworkx.org - we’re always here to help.
Energy Advisors play a key role in tackling fuel poverty and the energy crisis, making a positive impact on sustainability efforts across the country. Their work typically includes:
It can be confusing to make sense of the differences between different roles in the energy and retrofit space when you’re new to it! Let’s clear up some common misconceptions:
Energy advisors don’t:
We understand that some people are eager to move quickly - so yes, a fast-tracked timeline may be possible. If you have the availability, strong time management skills, and can demonstrate you're ready to commit, we’re happy to explore this with you.
Just keep in mind that a shorter timeline also depends on the scheduling of live webinars and assessments, which may vary.
The Fuel Debt Advice in the Community course is delivered as a live, instructor-led webinar over 3 consecutive days, with each session lasting around 2.5 hours. This usually takes place within the first two weeks of your training, although exact dates may vary depending on instructor availability.
Confirmed dates for upcoming cohorts are listed in the application form once you select your preferred start date.
We keep things simple and human—our process is designed to get to know you, how you learn, work with others, and what’s driving your interest in this space.
While we can’t promise a job at the end, we offer strong employment support to help you take the next step. This includes CV and interview guidance, AI-powered practice tools, and connections to employers through the Greenworkx Talent Pool. Our goal is to give you the tools, confidence, and visibility to successfully transition into work.
We don’t guarantee interviews, as securing one depends on various factors, including employer needs and candidate fit. However, we provide robust support to help increase your chances, such as CV tips, interview prep, and connections to employers.
The £80 deposit is required to confirm your place in the Energy Advisor Academy. It demonstrates your commitment to the training and helps us manage enrolments effectively, ensuring that participants who are serious about completing the programme are given priority. The deposit is fully refundable when you successfully complete the training, as outlined in the Terms & Conditions.
